This policy describes the data the website actually collects today. It should be checked again if new tools, such as analytics or payment providers, are added.
Who we are
Catchy Services operates the marketplace at https://catchyservices.com. For privacy questions contact Enquiry@Catchyservices.com or call 020 7998 3567 or 07951 578045.
The registered controller name and address will be added here once the legal business identity is confirmed. Until then, enquiries can be sent to the email and telephone numbers above.
Information we collect
- Identity and contact details you submit: name, telephone number, email address and city.
- Enquiry and booking details: service type, addresses, parcel or cleaning notes, preferred dates and booking references.
- Account details: login email and a password stored in hashed form.
- Messages you send through support tickets or reviews.
- Technical data needed to run the site, such as session identifiers and security cookies.
Please do not send special-category data, such as health information, unless a provider specifically needs it for a booking and you choose to share it.
Why we use it
- To answer enquiries and pass booking details to the relevant independent provider.
- To create and secure customer accounts, quotes, invoices and tracking pages.
- To handle complaints about the website or to help you contact a provider.
- To keep the website secure and remember your cookie choice.
- To meet legal duties, including record-keeping where the law requires it.
We rely on steps taken before a contract, performance of a contract, legitimate interests in running a fair marketplace, and legal obligations. We do not sell personal information.
Who we share it with
We share the details needed for a job with the independent provider who may carry it out. That provider is responsible for how it uses the information once it receives it.
We may also share information with service providers who host the website or email, and with advisers or authorities where the law requires it. We do not use advertising networks on this website.
How long we keep it
Account and booking records are kept while the account is active and for a further period needed for complaints, tax or legal claims. Enquiry messages that do not become a booking are kept only as long as needed to respond and to keep a short record of the request.
Your rights
Under UK data protection law you can ask for a copy of your information, ask us to correct it, erase it, restrict it, or object to certain uses, and you can ask for information you provided to be transferred where the law allows.
You can complain to the Information Commissioner’s Office at ico.org.uk. Please contact us first so we can try to resolve the issue.