Start with the provider
If the complaint is about a courier or cleaning visit, contact the provider named on your booking confirmation first. Include the booking reference, what went wrong, when it happened, and any photographs or messages.
The provider should look at the complaint fairly. A remedy might be a correction, a return visit, a price reduction or a refund where the booking or the law requires it.
Contact Catchy Services
Contact us if the problem is about this website, a listing, how an enquiry was handled, or if you cannot resolve a provider complaint.
- Email: Enquiry@Catchyservices.com
- Telephone: 020 7998 3567
- Telephone: 07951 578045
Tell us the booking reference, the provider’s name if you have it, what you have already asked for, and what you would like to happen. You can also open a support ticket from your account.
What we will do
We will acknowledge your complaint and help pass it to the provider where that is the right next step. We can also look at marketplace issues that are ours, such as inaccurate website information or how a listing is presented.
Helping with a complaint does not transfer the provider’s duties to Catchy Services, and it does not remove our own duties for the website and the marketplace.
Nothing in this policy stops you from using a statutory right or taking a claim to the courts that the law allows.